ORDER PROCESSING TIME:

Ready-made items usually ship within 2 business days of full payment. Custom orders ship on or before the agreed-upon date, according to turn around times and prompt responses/payment from buyer.
 

UNITED STATES CUSTOMERS:
Most orders are shipped USPS with tracking. Other shipping options may also be available. 
Insurance will be included on all domestic orders worth $200 or more, or if requested on bespoke orders. We may also add signature confirmation for apartment addresses at our discretion.

INTERNATIONAL CUSTOMERS:

We ship USPS First Class or Priority International, insured, depending on item weight. We have had good luck with shipments arriving within 3 weeks around the world, but please understand that in some cases shipping times can be as long as 6-8 weeks. In the event that you need the item by a certain date, please contact us before purchase, or choose one of the expedited shipping options. 

International customers are responsible for paying any duty fees incurred at customs in their country. In some countries these can be as much as 40% of the item price, so please familiarize yourself with your country's duty fees, VAT, etc. to avoid unpleasant surprises. Under no circumstances will a package be marked "gift" or at a reduced value, nor will we pay buyers' taxes for them.
 

SHIPPING ISSUES
If there is a problem (loss or damage), we will file an insurance claim and, depending on the item and the circumstances of the situation, re-ship, re-create, or reimburse value + shipping. You may be required to provide us with photos of the damage and packaging. In the case of a lost package, we ask that you wait 3 weeks in USA, 6 weeks for International before we re-ship or refund since the package may still be delivered in this time frame. 
 

RETURNS & EXCHANGES

Due to the delicate nature of our products, returns are not available, except where approved by the owner. 
 

CUSTOM ITEMS:

In order to secure your place in our schedule, a 15% deposit is required when the order is place. We are not responsible for fitting problems due to inaccurate measurements, weight gain/loss, pregnancy, or other body changes (where applicable). Custom items are not refundable.  Price quotes for custom orders are good for 28 days. 

We work on a ‘first-come, first-deposit-paid’ basis. The scheduling deposit counts towards the total cost of your commission, with a full deposit to the value of 50% of your commission payable before commencement of work (the initial deposit counts towards the ‘full deposit’).

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Payment of the deposit will confirm your acceptance of these terms and conditions. Unfortunately, the deposit is not refundable in the event of cancellation.

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BESPOKE CANCELLATION POLICY

1. A 50% deposit is payable at the time of booking to enable commencement of work on your order, to the exclusion of any other potential customers.

2. Unfortunately, this deposit is not refundable in the event of cancellation.

3. We will happily refund any payments made over this amount minus our reasonable costs for:
   a) work already commenced (including concept design, measurement and cutting) charged at our
   standard hourly rate ($40/hr); and
   b) materials purchased for your order.
   c) In this instance, we will provide you with an itemized account of any costs incurred.

4. However, completed orders will incur full payment.

5. Any materials you have supplied will be returned to you (at your expense, if applicable), once any outstanding payments have been received.

6. Regretfully, forfeited deposits cannot be counted as ‘credit’ toward future orders.

IN-STOCK ITEMS

We are happy to make adjustments to in-stock items before shipping, for an additional fee. Please contact us to discuss your needs.
 

IN-STOCK ITEM CANCELLATIONS
In-stock orders may be canceled before shipment.